Return policy – Francesca Vitali

Return policy

Returns and Exchanges

While we hope you love your piece, if you are unhappy with your purchase, you may return or exchange unused products in their original condition within 10 days of receipt. 
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels. 
Made to order and custom items are final sale and cannot be returned or exchanged.
All discounted purchases are final sale. No returns or exchanges on sale items.



To return your product, please mail it to:

Francesca Vitali, 58 Summit Dr, Rochester NY 14620

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, we recommend using a traceable shipping service or purchasing shipping insurance.